The customer is the backbone of service organizations and providing exemplary support is of the utmost importance. When your customer is satisfied, your business thrives. Creating that experience is an art and requires skills and finesse, from building a relationship from scratch, maintaining communication throughout service, and managing any issues that arise. Here are three … Read more
Relationship building and maintenance is one of the most important components in client-facing business. While onboarding new clients is key in scaling your business and seeing continuous growth, ongoing support and care for existing clients is a great strategy to keep your project pipeline full and can lead to referrals. Building a strong relationship with … Read more
Operations management is a multifaceted phrase that can alter based on industry, company, geography, and several other factors, but no matter the specifics, every company felt the impact of COVID-19 in operations management one way or another—one of the biggest being the shift to remote work. The sudden transition has caused leaders at all levels … Read more
